Practical training and support for approved centres.
IQA supports centres, assessors, internal quality assurers and administrators with clear guidance, onboarding, quality assurance training and day-to-day support for successful delivery.
Training support built around real centre delivery.
Centres receive structured support across approval, qualification delivery, assessment practice, internal quality assurance, administration and learner progression.
Approved centre induction
Guidance for new and existing centres on delivery expectations, centre roles, documentation and approval responsibilities.
- Centre responsibilities and delivery controls.
- Qualification documentation and learner records.
Assessment practice training
Support for assessors on assessment planning, evidence review, feedback, judgement consistency and assessment decisions.
- Using learning outcomes and assessment criteria.
- Producing clear and useful learner feedback.
IQA sampling and standardisation
Training for internal quality assurers on sampling plans, assessor monitoring, records, standardisation and corrective actions.
- Sampling planning and risk-based review.
- Standardisation meetings and audit evidence.
Portal and certification support
Help for administrators managing learner registrations, qualification records, certification requests and verification processes.
- Learner records and user access guidance.
- Certificate and e-certification workflows.
Policies and learner support
Support on centre policies, learner communication, appeals, reasonable adjustments, special considerations and malpractice controls.
- Clear policy application for learner cases.
- Documentation for complaints and appeals.
Workshops and refreshers
Targeted sessions for centre teams covering delivery updates, standardisation, QA findings and continuous improvement.
- Centre refreshers and quality updates.
- Practical sessions for delivery teams.
A clear route from request to resolution.
IQA support is designed to be practical, documented and easy for centre teams to follow.
Submit request
Contact IQA with the support topic, centre name, qualification area and any relevant learner or delivery details.
Review the issue
The request is reviewed and directed to the relevant team for centre support, assessment, QA or administration.
Receive guidance
IQA provides written guidance, training resources, meeting support or next steps depending on the request.
Apply actions
The centre applies the recommended actions and updates internal records, learner files or quality evidence.
Follow-up check
Where required, IQA may review evidence, confirm completion or advise on further improvement actions.
Improve practice
Learning from support cases can feed into centre standardisation, staff training and quality improvement.
Support routes for common centre needs.
Centres can contact IQA for delivery guidance, qualification support, assessment queries, portal assistance and quality assurance matters.
Guidance for each centre role.
Training is clearer when each role understands its own responsibilities and how it connects to the wider centre quality system.
Manage centre responsibilities
Understand centre approval conditions, delivery oversight and quality expectations.
Plan qualification delivery
Coordinate staff, resources, learner communication and evidence requirements.
Maintain compliance
Keep policies, quality records, learner files and staff responsibilities up to date.
Make fair assessment decisions
Apply criteria consistently and make evidence-based decisions for learner achievement.
Record assessment evidence
Document outcomes, feedback, learner evidence and assessment decisions clearly.
Take part in standardisation
Participate in meetings and reviews to keep assessment practice consistent.
Plan sampling activity
Create sampling plans based on qualification, assessor experience, risk and learner volume.
Monitor assessor practice
Review assessment decisions, feedback quality and assessor records.
Close quality actions
Record findings, improvement actions and evidence of completion.
Manage learner records
Maintain accurate learner information, qualification details and centre records.
Submit certification requests
Prepare certification evidence and follow the correct administrative workflow.
Use verification tools
Support learners and stakeholders with certificate and centre verification routes.
Need training or support for your centre team?
Send your centre name, training topic and preferred support route. IQA can guide centre managers, assessors, IQAs and administrators with the next steps.
Training and support questions.
Common questions for centres preparing to deliver or already delivering IQA qualifications.